Hotfix for Enterprise Vault 10.0.3, Build 1090: Unable to restore items to Exchange 2013 mailboxes if they were archived from older versions of Exchange

Article:TECH201489  |  Created: 2013-01-09  |  Updated: 2014-08-28  |  Article URL http://www.symantec.com/docs/TECH201489
Article Type
Technical Solution


Issue



Changes to the handling of certain mail item properties in Exchange 2013 prevent Enterprise Vault from restoring items to Exchange 2013 mailboxes, if the items were archived from earlier versions of Exchange.


Error



An Event ID 2227 may be generated when the item fails to restore.

Event ID: 2227
Description:
User 'domain\user' failed to restore an item into mailbox 'User 1'.

V-437-2227


Solution



After you install this hotfix, Enterprise Vault no longer copies the values from the PR_RTF_IN_SYNC or the PR_RTF_COMPRESSED properties in the saveset to the item being restored to the mailbox.

 

Files updated

 

ArchServer.dll                 10.0.3.1153
RestServer.dll                 10.0.3.1153
MigratorServer.exe             10.0.3.1153
EVDominoExchangeMigration.exe  10.0.3.1153
EVStgAPI.dll                   10.0.3.1153

 

Installation Instructions
 

  1. Stop all Enterprise Vault services.
  2. When all the services have stopped, take a backup copy of each file listed in the "Files updated" section above. These files are in the Enterprise Vault installation folder (normally "C:\Program Files (x86)\Enterprise Vault").
  3. Copy the updated files, listed above and packaged in this hotfix, to the Enterprise Vault installation folder, replacing the originals.
  4. Start all Enterprise Vault services.

 

Uninstallation instructions
 

  1. Stop all Enterprise Vault services.
  2. When all the services have stopped, replace the hotfix files in the Enterprise Vault installation folder with the backups of the original versions taken during installation.
  3. Start all Enterprise Vault services.

 

This issue has been addressed in the following release:
 
Enterprise Vault 10.0.4 - Release Details

Attachments

EV_10.0.3_Hotfix_Etrack_3043091.zip (2.8 MBytes)

Supplemental Materials

SourceETrack
Value3043091
Description

Unable to restore items archived from pre-Exchange 2013 mailboxes when attempting to migrate into Exchange 2013.


SourceEvent ID
Value2227
Description

User 'domain\user' failed to restore an item into mailbox 'User 1'.



Article URL http://www.symantec.com/docs/TECH201489


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