The CommandCentral Storage command CGutil.pl fails with the error "Failed to create CommandProcessor".

Article:TECH201496  |  Created: 2013-01-09  |  Updated: 2013-01-09  |  Article URL http://www.symantec.com/docs/TECH201496
Article Type
Technical Solution


Issue



The CommandCentral Storage command CGutil.pl fails with the error "Failed to create CommandProcessor".


Error



C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin>perl CGutil.pl modify-properties -g <group> -P AccountPassword=<password>
Modified property Control\AccountPassword with obfuscation
Updated the TimeModified attribute of '<group>'
Property Name Property Value E TimeUpdated
--------------------------------- ---------------------- - -------------------
AccountName user\group 0 2012-06-28 09:12:16
AccountPassword <password> 1 2013-01-09 09:15:14
CA8205D50C

==============================================================================
- Property name marked with a '*' if updated later than the modified time

Credentals updated in the group.
Propagating credentials from the group to all out-of-date hosts...
Number of hosts under the group : 142
Number of hosts requiring update: 142
This may take a while...
( 2 2 2 4 | 9 3 2 4 ) E X C E P T I O N , g e t S e r v i c e I n f o
s y s t e m e x c e p t i o n , I D ' I D L : o m g . o r g / C O R B A / T R A N S I E N T : 1 . 0 '
O M G m i n o r c o d e ( 2 ) , d e s c r i b e d a s ' * u n k n o w n d e s c r i p t i o n * ' , c o m p l e t e d = N O

[E] V-86-5-5 CORBA exception when fetching agent service information.
Failed to create CommandProcessor at C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin\perl/halcmd.pm line 137.


Cause



The user does not have adequate permissions for the command to complete successfully.


Solution



Log into Halsecurity with Admin credentials before running CGutil.pl by using the following command:

C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin\halsecurity login




Article URL http://www.symantec.com/docs/TECH201496


Terms of use for this information are found in Legal Notices