How to download/install the Symantec System Recovery Management Solution (SSR-MS) 2013/2013 R2.

Article:TECH201523  |  Created: 2013-01-10  |  Updated: 2014-11-03  |  Article URL
Article Type
Technical Solution


With previous versions of the Symantec System Recovery Management Solution (SSR-MS), a .ISO file was available for download via FileConnect ( With the release of SSR-MS 2013, a downloadable .ISO file is no longer available.

The following download/install steps assume the server you are using does not have an existing installation of Symantec Installation Manager (SIM) or Symantec Management Platform (SMP).

Download/install steps:

  1. Download Symantec Installation Manager (SIM) from here:
  2. Install SIM
  3. Install Symantec Management Platform using SIM (refer to for details)
  4. Install SSR-MS 2013 (and any other components you need) using SIM (refer to Page 29 of the admin guide:

Please refer to the following compatibility lists for details on what operating systems and applications are supported:

SSR/SSR-MS 2013:


NOTE: SMP 7.5 is only supported with SSR-MS 2013 R2 (


This article is being provided for information only.

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