An EVSVR DirectoryArchives Repair operation may not fully repair an Archive if it is wrongly believed that some folders are empty

Article:TECH201535  |  Created: 2013-01-10  |  Updated: 2013-01-11  |  Article URL http://www.symantec.com/docs/TECH201535
Article Type
Technical Solution


Issue



EVSVR is used to help in repairing Enterprise Vault (EV) SQL Database Inconsistencies, for example following a Disaster Recovery scenario involving a restore of an older version of the SQL Database.
The DirectoryArchives repair option helps in synchronizing the  Archive (ArchivePoint) and ArchiveFolder (Vault) records between the EnterpriseVaultDirectory and VaultStore Databases.

In certain cases, if the ArchivedItems field within the Vault table located in the VaultStore Database is incorrectly set to 0 (as the particular vault contains associated records in the Saveset Table), the affected vault/folder will not be repaired.

 


Error



There are no errors logged. 


Environment



The following Enterprise vault versions are affected:

  • EV 9.0.x
  • EV 10.0.x

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. 
 

 


Supplemental Materials

SourceETrack
Value2917293
Description

A Repair DirectoryArchives operation will fail if the Vault.ArchivedItems field incorrectly shows as Zero 



Article URL http://www.symantec.com/docs/TECH201535


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