Unable to login to VOM management server console GUI installed on Solaris 10 SPARC after upgrade to VOM 5.0

Article:TECH201558  |  Created: 2013-01-10  |  Updated: 2013-01-10  |  Article URL http://www.symantec.com/docs/TECH201558
Article Type
Technical Solution


Issue



Unable to login to VOM management server console GUI installed on Solaris 10 SPARC after upgrade to VOM 5.0


Error



Dec 28 10:28:09 phoenix1 Symantec Authentication: [ID 702911 auth.crit] 52522,195,6383,2,sfmsecd,1,root: 1,phoenix1,10.57.9.64,1,AT_AUTH,::ffff:10.57.9.64,root,10,3,nisplus,Domain=nisplus:phoenix1,Broker=phoenixsysportal.psa:14545,A logon attempt using account root failed.
 


Environment



OS: Solaris 10 Sparc 64-bit

VOM CMS version 5.0  (upgraded from VOM version 4.1)


Cause



The login failure issue occurs if md5 encryption is used for password.  This issue is documented in Symantec eTrack #2887094


Solution



Symantec has developed a HF (HotFix) patch for the eTrack #2887094.

This HF patch can be downloaded from this link https://sort.symantec.com/patch/detail/6675




Article URL http://www.symantec.com/docs/TECH201558


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