When a transaction log backup image for restoring from the SQL Agent is clicked on, the agent crashes.

Article:TECH201595  |  Created: 2013-01-11  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH201595
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Article Type
Technical Solution


Issue



When attempting to restore a SQL transaction log by selecting it (clicking on it) in the restore GUI, dbbackup.exe faults.


Error



The Windows Event Log may display a problem signature similar to the following:
  Problem Event Name:    APPCRASH
  Application Name:    dbbackup.exe
  Application Version:    7.500.12.207
  Application Timestamp:    4f321f54
  Fault Module Name:    MSVCR100.dll
  Fault Module Version:    10.0.40219.1
  Fault Module Timestamp:    4d5f034a
  Exception Code:    c0000005
  Exception Offset:    000000000003694b
  OS Version:    6.1.7601.2.1.0.274.10
  Locale ID:    1033
  Additional Information 1:    7e6e
  Additional Information 2:    7e6edfd3b12565c5a0396680dc463d62
  Additional Information 3:    1374
  Additional Information 4:    13741daff787920a949213a70e585ade


Environment



NetBackup 7.5 through 7.5.0.4 are affected.


Cause



Selection of a placeholder value causes a condition which is not properly handled by the agent.


Solution



The formal resolution for this issue (Etrack 2791002) is included in the following release:

  • NetBackup 7.5 Maintenance Release 5 (7.5.0.5)

NetBackup 7.5.0.5 is now available - please access the Related Article below for more information.

Workaround:
Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 7.5.0.5 Maintenance Release.  If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release. 

Symantec Bug ID: ET 2990617

Version:  NetBackup_7.5.0.4

Installation Location:  client

Installation Instructions: 
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620

Package Contents:
Please choose the appropriate platform after download:
eebinstaller.2990617.2.AMD64.exe Windows x64 Installation
eebinstaller.2990617.2.x86.exe Windows x86 Installation

Checksums:
240276719 798720 AMD64/dbbackmain.dll
1879267590 616960 AMD64/dbbackup.exe
914737089 646144 x86/dbbackmain.dll
777862761 531968 x86/dbbackup.exe

Recommended service state:
To ensure proper .dll replacement, all client services should be stopped before installing this EEB.

 


Supplemental Materials

SourceETrack
Value2791002
Description

When clicking on a transaction log backup image for restoring from the SQL agent, the agent crashes.




Article URL http://www.symantec.com/docs/TECH201595


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