When a transaction log backup image for restoring from the SQL Agent is clicked on, the agent crashes.
|Article:TECH201595|||||Created: 2013-01-11|||||Updated: 2013-10-30|||||Article URL http://www.symantec.com/docs/TECH201595|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
When attempting to restore a SQL transaction log by selecting it (clicking on it) in the restore GUI, dbbackup.exe faults.
The Windows Event Log may display a problem signature similar to the following:
Problem Event Name: APPCRASH
Application Name: dbbackup.exe
Application Version: 7.500.12.207
Application Timestamp: 4f321f54
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f034a
Exception Code: c0000005
Exception Offset: 000000000003694b
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 7e6e
Additional Information 2: 7e6edfd3b12565c5a0396680dc463d62
Additional Information 3: 1374
Additional Information 4: 13741daff787920a949213a70e585ade
NetBackup 7.5 through 220.127.116.11 are affected.
Selection of a placeholder value causes a condition which is not properly handled by the agent.
The formal resolution for this issue (Etrack 2791002) is included in the following release:
- NetBackup 7.5 Maintenance Release 5 (18.104.22.168)
NetBackup 22.214.171.124 is now available - please access the Related Article below for more information.
Note: This hotfix is no longer publicly available, as all of its fixes are included in the NetBackup 126.96.36.199 Maintenance Release. If any of these issues are experienced in a NetBackup 7.5.0.x environment, the supported resolution is to apply the maintenance release.
Symantec Bug ID: ET 2990617
Installation Location: client
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620
Please choose the appropriate platform after download:
eebinstaller.2990617.2.AMD64.exe Windows x64 Installation
eebinstaller.2990617.2.x86.exe Windows x86 Installation
240276719 798720 AMD64/dbbackmain.dll
1879267590 616960 AMD64/dbbackup.exe
914737089 646144 x86/dbbackmain.dll
777862761 531968 x86/dbbackup.exe
Recommended service state:
To ensure proper .dll replacement, all client services should be stopped before installing this EEB.
When clicking on a transaction log backup image for restoring from the SQL agent, the agent crashes.
Article URL http://www.symantec.com/docs/TECH201595