After few successful attempts backup job fails intermittently with error "Backup Exec could not log on to the server with the logon account specified for it"

Article:TECH201649  |  Created: 2013-01-15  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH201649
Article Type
Technical Solution

Product(s)

Issue



After few successful backups the job fails with error mentioned below. After the failure remote servers cannot be browsed and results in a pop up error as below.


Error



Error in the job log:

Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.

Final error category: Security Errors

Pop Up error while browsing remote servers:

 


Solution



Workaround:
Restart Backup Exec Remote agent service after every successful backup. Kill beremote.exe if the service fails to stop or is stuck in stopping state.

Solution:
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


Supplemental Materials

SourceETrack
Value2997741
Description

CORE: Backup Exec could not log on to the server with the logon account specified for it after 3-4 days of completed backups.


SourceUMI
ValueV-79-57344-39777
Description

Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.

Final error category: Security Errors



Article URL http://www.symantec.com/docs/TECH201649


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