After few successful attempts backup job fails intermittently with error "Backup Exec could not log on to the server with the logon account specified for it"
| Article:TECH201649 | | | Created: 2013-01-15 | | | Updated: 2013-01-15 | | | Article URL http://www.symantec.com/docs/TECH201649 |
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Problem
After few successful backups the job fails with error mentioned below. After the failure remote servers cannot be browsed and results in a pop up error as below.
Error
Error in the job log:
Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.
Final error category: Security Errors
Pop Up error while browsing remote servers:
Solution
Workaround:
Restart Backup Exec Remote agent service after every successful backup. Kill beremote.exe if the service fails to stop or is stuck in stopping state.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2997741 |
| Description | CORE: Backup Exec could not log on to the server with the logon account specified for it after 3-4 days of completed backups. |
| Source | UMI |
| Value | V-79-57344-39777 |
| Description | Final error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account. Final error category: Security Errors |
Article URL http://www.symantec.com/docs/TECH201649
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