Symantec System Recovery Error: "CompMgmtLauncher.exe - Bad Image" when launching Windows Computer Management Console

Article:TECH201669

Created: 2013-01-15

Updated: 2013-01-15

Article URL http://www.symantec.com/docs/TECH201669

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Article Type
Technical Solution

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Problem

When launching the Windows Computer Management console after upgrading to Symantec System Recovery 2013 (SSR 2013), the following error occurs:

CompMgmtLauncher.exe - Bad Image

C:\Program Files\Symantec\Symantec System Recovery\Browser\VProShellExt.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

Computer Management opens after hitting OK, and backups appear to run normally. This is an issue for the .DLL file referenced in the error not being properly registered by SSR.

Error

Environment

Microsoft Windows Operating Systems

Solution

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec'S plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

You can refer to the TechNote article we have on our website at www.symatnec.com/docs/[technote_ID] which discusses this issue. A link to the patch or hotfix download will be added to the document when it ecomes available. Please be sure to refer back to the TechNote periodically as any changes to the status of the issue will be reflected there.

Supplemental Materials

Source	ETrack
Value	2960407
Description	'Show Versions' context menu option does not work on x64 Windows 7 & 2008 R2.