Defect: Symantec Endpoint Encryption Device Control v8.2.4 client software does not upgrade from previous version.

Article:TECH201673  |  Created: 2013-01-15  |  Updated: 2013-09-13  |  Article URL
Article Type
Technical Solution


Upgrading from SEE Device Control v8.2.3 to SEE Device Control v8.2.4 does not work as designed.


A message box is displayed stating that a newer version of this product is already installed. Uninstall the product before you can install this version. Only option is to click "OK." After clicking "OK" the next message box states that the wizard was interrupted before SEE Device Control Client could be completely installed. The software does not upgrade.


Hardware: Various hardwares are affected including IBM Lenovo and Hewlette Packard machines.
Windows 7 Professional SP1.
SEE Device Control v8.2.3.
SEE Device Control v8.2.4.


Symantec Endpoint Encryption Device Control file used for upgrades did not have the current build number. 


Symantec development team corrected the SEE Device Control upgrade file to include the correct build number.

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