Backup Exec Remote Agent (BEREMOTE.EXE) crashes in iplops.dll on startup if SEP or Mail Security SLF licensing files are present on a Windows 2003 server.

Article:TECH201676  |  Created: 2013-01-15  |  Updated: 2013-01-16  |  Article URL http://www.symantec.com/docs/TECH201676
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Remote Agent crashes on startup on Windows 2003 systems when Symantec Endpoint Protection or Symantec Mail Security SLF licensing files are present. 


Error



Faulting application beremote.exe, version 14.0.1798.0, faulting module iplops.dll, version 14.0.1798.504, fault address 0x000593f3.


Environment



Backup Exec 2012

Symantec Endpoint or Mail Security installed.

Windows 2003

 

 


Cause



Symantec SLF licensing files.

 

 

 


Solution



This issue is caused by a conflict with one or more of the SEP or Mail Security SLF files on the system. 

 

WORKAROUND:

1. Move all SLF files from C:\Program Files\Common Files\Symantec Shared\Licenses to an alternate location

2. Confirm that the Remote Agent starts.

3. Move files back into the directory one at a time to isolate the file or files that cause the crash.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 

 


Supplemental Materials

SourceETrack
Value3040545
Description

RAWS crashes in iplops.dll on start up if sep or mail security SLF files are found on W2K3 server

 




Article URL http://www.symantec.com/docs/TECH201676


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