Backup Exec 2010 R3: AVVI restore from an incremental backup set of a virtual machine fails with error - Failed to mount one or more virtual disk images
| Article:TECH201706 | | | Created: 2013-01-16 | | | Updated: 2013-03-19 | | | Article URL http://www.symantec.com/docs/TECH201706 |
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Problem
When attempting to restore GRT data from a successful incremental backup of a virtual machine, the restore may fail with the error below.
Error
Error from Job Log:
V-79-57344-38721 - Failed to mount one or more virtual disk images:
Debug Logs:
[mounter] - found 1 fragments in drive XML data from catalogs
[mounter] - Adding mount file 'VM\VM.vmdk' (2)
.....................
[mounter] - VDiskMounter::VirtualizeFiles: no files to virtualize
[mounter] - Error mounting disks (0xe0009741)
[fsys\ntfs\img_pdi] + img_pdi_attach.cpp (551):
[fsys\ntfs\img_pdi] | Error mounting disk(s): E_IMG_FS_FAILED_TO_MOUNT_VIRTUAL_DISK (0xe0009741).
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Value | V-79-57344-38721 |
| Description | Failed to mount one or more virtual disk images: |
| Source | ETrack |
| Value | 3053500 |
| Description | AVVI: VDiskMounter::VirtualizeFiles: no files to virtualize |
Article URL http://www.symantec.com/docs/TECH201706
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