During policy based backups of Exchange, bengine.exe may crash on kernel32.dll

Article:TECH201716  |  Created: 2013-01-16  |  Updated: 2013-01-16  |  Article URL http://www.symantec.com/docs/TECH201716
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Article Type
Technical Solution

Product(s)

Issue



During policy based backups of Exchange data with GRT enabled the Backup Exec Job Engine (bengine.exe) may crash with following error.


Error



Application Log:

Application Error           1000
Faulting application bengine.exe, version 13.0.5204.128, faulting module kernel32.dll, version 5.2.3790.4480, fault address 0x0000bef7.

Crash Dump:

FAULTING_IP:  kernel32!RaiseException+53


Solution



Workaround: Disable GRT for Exchange backups

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

http://www.symantec.comThis issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value3053696
Description

EXCH: bengine crashes during Exchange backups with GRT enabled.



Article URL http://www.symantec.com/docs/TECH201716


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