Backup Exec SMTP email notifications fail: Notify Return Code:800e0009, batch:3

Article:TECH201717  |  Created: 2013-01-16  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/TECH201717
Article Type
Technical Solution

Product(s)

Issue



 Backup Exec (BE) SMTP email notifications fail with this error recorded in SGMON:   Notify Return Code:800e0009, batch:3

 


Error



 Notify Return Code:800e0009, batch:3

 

 


Environment



Backup Exec 2010 

Backup Exec 2012


Cause



 Improper configuration of Notifications, when SMTP Authentication is enabled

 


Solution



BE 2010 SOLUTION:

  1. From the BE 2010 console menu:  Tools --> Email and Page Notifications
  2. If SMTP Authentication is enabled; ensure that SMTP server login is the UserName and not the email address.
    1.   IE:   Change  backup.exec@domain.loc   to    backup.exec
  3. Click OK

 

BE 2012 SOLUTION:

  1. From the BE 2012 console:  Click the Backup Exec button and Select Configure Email and Text Messages
  2. If Email Authentication is enabled:  Ensure Sender user name is the UserName and not the email address
    1.   IE:   Change  backup.exec@domain.loc   to    backup.exec
  3. Click OK

 

 




Article URL http://www.symantec.com/docs/TECH201717


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