Error: Server is Unavailable error when upgrading MQE to 2012-4 on a MS 2008 R2 target

Article:TECH201722  |  Created: 2013-01-16  |  Updated: 2013-01-16  |  Article URL http://www.symantec.com/docs/TECH201722
Article Type
Technical Solution


Issue



When upgrading MQE from the BVIS or RMS server to a MS 2008 R2 64 bit taget.  The upgrade fails. 

[2]: WARNING: (Fail to retrieve the MSXML version from the target computer: Access is denied.
Context Information: WMI failure: Connecting to \\targethost\root\default.)
Patch Assessment functionality requires you install the Query Engine on a computer that has MSXML 3.0 SP3 or later installed.
During the installation MSXML 3.0 SP4 will be installed.

[3]: MDAC is found on the computer: targethost, but Microsoft Jet Engine is not present and must be installed. This may cause reboot of the selected machine. To avoid the reboot, install Microsoft Jet Engine and run Setup again.

[4]: The currently installed version is (10.50.129.20100). The version about to be installed is (10.50.129.20600).


Error



[2]: WARNING: (Fail to retrieve the MSXML version from the target computer: Access is denied.
Context Information: WMI failure: Connecting to \\targethost\root\default.)
Patch Assessment functionality requires you install the Query Engine on a computer that has MSXML 3.0 SP3 or later installed.
During the installation MSXML 3.0 SP4 will be installed.

[3]: MDAC is found on the computer: targethost, but Microsoft Jet Engine is not present and must be installed. This may cause reboot of the selected machine. To avoid the reboot, install Microsoft Jet Engine and run Setup again.

[4]: The currently installed version is (10.50.129.20100). The version about to be installed is (10.50.129.20600).


Cause



unknown


Solution



Verify a RDP connection can be established.  If a connection can be established;

Note : You can upgrade Query Engines from version 10.5.1 with (10.50.129.20100).[2011-3] Update to (10.50.129.20600)[2012-4].
Update. Before you install this Hotfix, you must close any RMS Console instances that are running.

Note: QE installations on Windows 2003 Server and Windows XP require the
remote registry service.


Copy the Symantec_WIN_1050_HF_WQN2913787.exe
file to a computer that hosts a query engine, and double-click
Symantec_WIN_1050_HF_WQN2913787.exeon that computer.




Article URL http://www.symantec.com/docs/TECH201722


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