Custom Collections Are Lost After SMM Upgrade

Article:TECH201724  |  Created: 2013-01-16  |  Updated: 2013-02-26  |  Article URL
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


After upgrade of Symantec Mobile Management for Configuration Manager, collections created within default SMM-CM collections are missing. These customer-created collections were created in one of the following SMM-CM collections:

  • "All Android Mobile Devices"
  • "All Apple Mobile Devices"
  • "All Blackberry Mobile Devices"
  • "All Windows Phone 7 Devices"


Symantec Mobile Management for Configuration Manager 7.x


During the upgrade of Symantec Mobile Management for Configuration Manager, the default SMM-CM collections are deleted and recreated. All child or sub-collections within are also removed.


To prevent this problem from occurring, move all custom collections out from inside the default SMM-CM device collections prior to upgrade.

If this issue has occurred, you will need to recreate these custom collections manually from a backup.

It is also possible to restore these collections by restoring the SCCM database from a point when the collections existed. In such a case, please contact Symantec Technical Support for assistance as additional configuration is required.

Supplemental Materials


Article URL

Terms of use for this information are found in Legal Notices