Backup Exec Job Engine crashes on msvcr80.dll while backing up Enterprise Vault or Backup Exec Archiving Option data

Article:TECH201754  |  Created: 2013-01-17  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH201754
Article Type
Technical Solution


Issue



Backup Exec Job Engine service crashes while performing backup of Enterprise Vault (EV) or Backup Exec Archiving Option (BEAO) data.


Error



Error in Application Event Log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/4/2012
Time: 9:03:45 PM
User: N/A
Computer: ServerName
Description:
Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcr80.dll, version 8.0.50727.4053, fault address 0x000149d1


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 Rev 5204 Service Pack 3 (TECH203157)

 


Supplemental Materials

SourceETrack
Value2943602
Description

BEAO/EV: BENGINE crashes with an access violation on msvcr80 during a backup of archive option components




Article URL http://www.symantec.com/docs/TECH201754


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