Backup Exec Job Engine crashes on msvcr80.dll while backing up Enterprise Vault or Backup Exec Archiving Option data
|Article:TECH201754|||||Created: 2013-01-17|||||Updated: 2013-01-17|||||Article URL http://www.symantec.com/docs/TECH201754|
|NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.|
Backup Exec Job Engine service crashes while performing backup of Enterprise Vault (EV) or Backup Exec Archiving Option (BEAO) data.
Error in Application Event Log:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Time: 9:03:45 PM
Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcr80.dll, version 8.0.50727.4053, fault address 0x000149d1
A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
BEAO/EV: BENGINE crashes with an access violation on msvcr80 during a backup of archive option components
Article URL http://www.symantec.com/docs/TECH201754