How To Configure Device and MMS Communication

Article:TECH201766  |  Created: 2013-01-17  |  Updated: 2013-10-28  |  Article URL http://www.symantec.com/docs/TECH201766
Article Type
Technical Solution

Product(s)

Issue



You want to set specific host names to be used for Notification to MMS and Device to MMS communication mechanisms.  This may be required to accommodate internal and external host names, multiple network interfaces and names, and optional reverse proxy. 


Environment



Symantec Mobile Management 7.2, 7.2 MR1, 7.2 SP1, 7.2 SP2.1 for SMP


Solution



You can update Mobile Management server communication mechanisms through the Mobile Management Server Rollout and settings menu.  In the SMP console,

  1. Select Mobile Management --> Settings --> Mobile Management Servers.
  2. Select the Mobile Management server you want to update and click the edit "pencil" in the tool bar above it.
  3. You should now see the "Override settings for <server>" menu.

Device to MMS Communication - This configuration section instructs Android, iOS, and Windows Phone devices how to communicate with your Mobile Management server (MMS).

  • If you have direct Device to MMS communication:
    • Check the "Override server connection info" box
    • Check the "Use https" box
    • Enter the fully qualified domain name for your Mobile Management server into the "Server name override" box.  The FQDN must match the IIS SSL certificate subject name for that server.
    • Enter 443 into the "port" box.
  • If you have a Reverse Proxy between devices and your MMS, or you use a different FQDN for NAT to your MMS: 
    • Check the "Override server connection info" box
    • Check the "Use https" box
    • Enter the fully qualified domain name used by your devices to reach your Reverse Proxy or host performing NAT, into the "Server name override" box.  The FQDN must match the SSL certificate subject name installed at the reverse proxy. Alternately, the SSL certificate installed at the MMS must match the name used for NAT.
    • Enter 443 into the "port" box.

NS to MMS Communication - This configuration section instructs the Notification Server how it should communicate with the Mobile Management server (MMS).

  • If your MMS only has an HTTP port 80 binding
    • Check the box "Override server connection info"
    • Enter the FQDN or IP of the appropriate MMS binding in the "Server name override" box
    • Enter 80 into the "port" box 
  • If your Site-Server has an HTTPS port 443 binding
    • Check the box "Override server connection info"
    • Enter the FQDN or IP of the appropriate MMS binding in the "Server name override" box
    • Enter 443 into the "port" box 
    • If the FQDN field does not match the subject of the SSL certificate installed on the Site-Server, the certificate isn't trusted by the NS, or you used the IP address, check the box "Ignore SSL Certificate Warnings" 

Click the "Save" button when completed. 

On the MMS server, restart the Symantec Mobile Management Service Agent service for these settings to be implemented immediately.

 




Article URL http://www.symantec.com/docs/TECH201766


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