Backup Exec Deduplication Engine crashes after reboot.
| Article:TECH201807 | | | Created: 2013-01-18 | | | Updated: 2013-01-18 | | | Article URL http://www.symantec.com/docs/TECH201807 |
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Problem
Backup Exec Deduplication Engine crashes after reboot.
Error
Provider: BEDBG
Channel: Application
Level: Information
Event message: A memory dump has been captured C:\Program Files\Symantec\Backup Exec\BEDBG\spoold.exe_4648_0.dmp
Provider: Application Error
Channel: Application
Level: Error
Event message: Faulting application name: spoold.exe, version: 6.605.312.820, time stamp: 0x5032b5b4
Faulting module name: PDLIBEAY32.dll, version: 0.9.8.12, time stamp: 0x4d348fe9
Exception code: 0xc0000005
Fault offset: 0x000000000005b1ff
Faulting process id: 0x1228
Faulting application start time: 0x01cdedf869c61322
Faulting application path: C:\Program Files\Symantec\Backup Exec\spoold.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\PDLIBEAY32.dll
Environment
Backup Exec 2012 CAS-MMS
Solution
Workaround:
Set all Backup Exec and Deduplication Services to "Automatic (Delayed Start)".
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 3056154 |
| Description | PDDE: Spoold.exe crashes after the Media Server reboot. |
Article URL http://www.symantec.com/docs/TECH201807
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