Backup Exec 2012: Unable to log in to the Administrator Console

Article:TECH201811

Created: 2013-01-18

Updated: 2013-01-18

Article URL http://www.symantec.com/docs/TECH201811

Article Type
Technical Solution

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Problem

While opening Backup Exec 2012 Administrator console an error occurs "The Backup Exec Management Service was unable to start."

Error

Could not connect to server <MediaServer>. Check that the server name and login credentials were entered correctly and that BackupExec services are running on the server.

The Backup Exec Management Service was unable to start.

The above error may appear regardless if the Backup Exec Management Service is actively running.

The Sgmon logs shows the following error:

[DataAccess] EXCEPTION:IsDatabaseOnline: try to query Version table got exception: Could not load file or assembly 'System.EnterpriseServices.Wrapper.dll' or one of its dependencies. The specified module could not be found.

Environment

Backup Exec 2012

Cause

This error occurs due to corruption in .Net2.0 on the system.

Solution

Check in the control panel for .net Fx2.0 and reinstall it.

Refer to the Microsoft article about the same error http://support.microsoft.com/kb/963904?wa=wsignin1.0