Error : "Unable to access the source file from source media (2) : \\CCSSetup\1051\redist\dotnetfx.exe" while upgrading Control Compliance Suite Data Collection 10.0 to version 10.5.1

Article:TECH201818  |  Created: 2013-01-18  |  Updated: 2013-01-26  |  Article URL http://www.symantec.com/docs/TECH201818
Article Type
Technical Solution


Issue



Error : SetupApp::CopyFileOverwrite Unable to access the source file from source media (2) : <drive>\<foldername>\CCSSetup\1051\redist\dotnetfx.exe while upgrading Control Compliance Suite Data Collection 10.0 to version 10.5.1


Error




Solution



Navigate to the media cache folder for RMS.

  1. Click Start > Run
  2. Type %allusersprofile%
  3. In the new window, navigate to Symantec > Symantec Control Compliance Suite 8.50 - Data Collection > Media Cache
  4. Under Media Cache, look for the Redist folder and copy the contents from here to the installset\Redist folder.
  5. Try executing the setup again, and if any error is faced, follow the above steps for the other files missing.



Article URL http://www.symantec.com/docs/TECH201818


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