Backup Exec Patch Launcher has stopped working

Article:TECH201819  |  Created: 2013-01-18  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH201819
Article Type
Technical Solution


Issue



Installation of a Hotfix via Live Update or manual hotfix Install cause PatchSetup.exe to crash


Error



Application Event Viewer :

Log Name: Application
Source: Application Error
Event ID: 1000 
Task Category: (100)
Level: Error
Keywords: Classic
Computer:  SERVERNAME
Description:
Faulting application name: PatchSetup.exe, version: 14.0.1798.504, time stamp:
0x4fd103eb
Faulting module name: PatchSetup.exe, version: 14.0.1798.504, time stamp:
0x4fd103eb
Exception code: 0xc0000417
Fault offset: 0x000000000043241c
Faulting process id: 0x2750
Faulting application start time: 0x01cdce1815d8bfd5
Faulting application path: C:\Users\ADM_CO~1\AppData\Local\Temp\2
\pftC322~tmp\PatchSetup.exe
Faulting module path: C:\Users\ADM_CO~1\AppData\Local\Temp\2
\pftC322~tmp\PatchSetup.exe


Environment



Backup Exec 2012


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

Workaround:

1) Download the hotfix manually from the below website :
http://www.symantec.com/business/support/index?page=content&key=15047&channel=TECHNICAL_SOLUTION&basecat=DOWNLOADS

 2) Extract the patch to a temp folder.

 3) Copy sqlops.dll from the cached install folder to the temp folder where the hotfix is extracted to.
SQLOPS.DLL can be found at the following location C:\programdata\symantec\Backup Exec\GUID\Media\bin

 4) Run the patch setup and the hotfix should Install successfully.


Supplemental Materials

SourceETrack
Value3050973
Description

Backup Exec Patch Launcher has stopped working




Article URL http://www.symantec.com/docs/TECH201819


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