Backup Exec (BE) 2012: AVVI backup of virtual machine to CIFS device fails with V-79-57344-38721 - Failed to mount one or more virtual disk images after BE services are restarted
| Article:TECH201830 | | | Created: 2013-01-18 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH201830 |
| NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made. |
Problem
Incremental backups of virtual machine to CIFS device fails with V-79-57344-38721 - Failed to mount one or more virtual disk images after BE services are restarted
Error
Job Log Error:
V-79-57344-38721 - Failed to mount one or more virtual disk images
Debug Log error:
[fsys\shared] - vddkWrapper::MapRemoteParentDiskPathToLocal: No parent found for 1:\PATH_TO_VMDK.vmdk
[fsys\shared] - VDDK-Log: DISKLIB-DSCPTR:Opened [0]: "VIRTUAL_DISK.vmdk" (0x1a)
[fsys\shared] - VDDK-Log: DISKLIB-LINK :Opened '1:\PATH_TO_VMDK.vmdk' (0x1a): monolithicSparse, 838860800 sectors / 400 GB.
[fsys\shared] - VDDK-Log: DISKLIB-LIB :Opened "1:\PATH_TO_VMDK.vmdk" (flags 0x1a, type monolithicSparse).
[fsys\shared] - Calling the vixdiskLibapi: VixDiskLib_Open(1:\PATH_TO_VMDK.vmdk, 0 (0x193110560) )
[fsys\shared] - The disk '\\PATH_TO_VMDK.vmdk' is using the transportmode 'file'.
[fsys\shared] - Main Thread: setting the event startDiskWrite
[fsys\shared] - Write Thread: Waited 196452 ms to receive Write request.
[fsys\vmvcb\pdi] - VM_VCBPROXY_PDI_FS::OpenObj(): Got file: VIRTUAL_DISK.vmdk
[fsys\shared] - VDDK-Log: DISKLIB-DDB :"longContentID" = "dea3db4a9b3ce16cdda34a64b7107878" (was "614890acaeffb17a06492763fffffffe")
[fsys\shared] - VDDK-Log: DISKLIB-DSCPTR: 1:\PATH_TO_VMDK.vmdk: Couldn't open descriptor file for writing: The system cannot find the file specified (25).
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
|
|
| Source | ETrack |
| Value | 3045821 |
| Description | AVVI: After service restart different / incremental backups to CIFS fail until another full has been run |
| Source | UMI |
| Value | V-79-57344-38721 |
| Description | Failed to mount one or more virtual disk images: |
Article URL http://www.symantec.com/docs/TECH201830
Terms of use for this information are found in Legal Notices
Thank you.