OptDup backups between Backup Exec servers fail with '0xe00084ec - A backup storage read/write error has occurred' and errors 2060018\2060001 recorded in Event Log
| Article:TECH201867 | | | Created: 2013-01-21 | | | Updated: 2013-01-21 | | | Article URL http://www.symantec.com/docs/TECH201867 |
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Problem
Optimized Duplicate (OptDup) backups, between Backup Exec Deduplication folders, fail with '0xe00084ec - A backup storage read/write error has occurred'. The error discusses 'tape based storage' but both source and target storage are disk based.
Application Event logs indicate a sequence of errors;
Adamm Mover Error: DeviceIo: ostutil(OstCopyExtentImage):Copy image failed because of error 2060018
Adamm Mover Error: DeviceIo: ostutil(OstCancelCopyImage):Async cancel failed because of error 2060001
Error
Final error: 0xe00084ec - A backup storage read/write error has occurred.
If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues.
If the storage is disk based, check that the storage subsystem is functioning properly. Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem. You may also want to check any vendor specific documentation for troubleshooting recommendations.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Value | 3058327 |
| Description | PDDE: OptDup backups with errors 2060018\2060001 recorded in Event Log |
| Source | ETrack |
| Value | 3058318 |
| Description | PDDE: OptDup backups with errors 2060018\2060001 recorded in Event Log |
Article URL http://www.symantec.com/docs/TECH201867
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