Sending iOS APN (Apple Push Notifications) fails

Article:TECH201942

Created: 2013-01-23

Updated: 2013-01-23

Article URL http://www.symantec.com/docs/TECH201942

Article Type
Technical Solution

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Problem

Sending iOS APN (Apple Push Notifications) fails.

Error

NT_APNS_PUSH:
2013-01-15 15:02:45.3635 INFO The remote certificate is invalid according to the validation procedure.
2013-01-15 15:02:45.3635 TRACE    at System.Net.Security.SslState.CheckThrow(Boolean authSucessCheck)
   at System.Net.Security.SslState.get_SecureStream()
   at System.Net.Security.SslStream.Write(Byte[] buffer)
   at Odyssey.APNSService.NewPushWorker.pushqueue_ReceiveCompleted(Object sender, ReceiveCompletedEventArgs e)
2013-01-15 15:02:45.3635 TRACE Receive - release mutex
2013-01-15 15:02:45.3635 WARN requeuing push message - see previous errors

Windows Application event:
Event ID:4101
Source:CAPI2
Failed auto update retrieval of third-party root certificate from:
http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt

Environment

Windows Server 2008 R2

Cause

APNS sslStream connection failed as a result of windows not able to validate the full certificate chain. (A root certificate is missing on the system)

Solution

Download and install the missing root certificate will resolve the issue.

http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/503006091D97D4F5AE39F7CBE7927D7D652D3431.crt