SDR Recovery process completes with an error "You have completed the disaster recovery process.However the Hardware Discovery process has failed and the computer may not start"

Article:TECH201981  |  Created: 2013-01-23  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH201981
Article Type
Technical Solution


Issue



SDR Recovery process completes with an error "You have completed the disaster recovery process.However the Hardware Discovery process has failed and the computer may not start. Review the Hardware Discovery log file to determine possiblecauses for the failure. After addressing the cause, click Finish to restart the restored computer. If the computer fails to start, try running the Simplified Disaster Revcovery process again."

On restart  the system does not boot.


Error



BEDRWIZ.Log shows the following errors

[1492] [01/02/2013 16:45:36]: BEDRWIZ: Informational: Failed to read IDR Redirected restore data from Reg {data might not present at this state}. Error: 0x2, DataSize: 0, type: 0
[1492] [01/02/2013 16:45:36]: BEDRWIZ: Informational: Failed to open IDR key from Reg {data might not present at this state}. Error: 0x2
[1492] [01/02/2013 16:45:36]: IDR sys in reg data found. DataSize: 342
[1492] [01/02/2013 16:45:36]: IsRedirectedRestoreDataFound() - Cannot find the redirected restore data registry key: IDRRedirRestData. Return code: 0x2
[1132] [01/02/2013 16:45:36]: Successfully loaded the HIR library
[1132] [01/02/2013 16:45:42]: System volume to be retargeted: C:
[1132] [01/02/2013 16:45:42]: DDB path used:
[1132] [01/02/2013 16:45:43]: HIR log file path: X:\windows\TEMP\HardwareDiscovery.LOG
[1132] [01/02/2013 16:45:43]: Retarget operation failed.
[1132] [01/02/2013 16:45:43]: Error string: Result (0xebab0013 22 ERROR_ASSERTION_FAILED Args [0];)
[1132] [01/02/2013 16:45:43]: Please refer retarget system log for more details
[1132] [01/02/2013 16:45:43]: HIR library unloading success


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2780062
Description

SDR: Restore fails with error 0xebab0013 22 ERROR_ASSERTION_FAILED




Article URL http://www.symantec.com/docs/TECH201981


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