Device commands (APN / GCM) fail

Article:TECH202007  |  Created: 2013-01-24  |  Updated: 2013-01-24  |  Article URL http://www.symantec.com/docs/TECH202007
Article Type
Technical Solution


Issue



Sending Mobile command APN or GCM fail to be sent.


Error



2013-01-23 12:01:28.5112 DEBUG Sending message

2013-01-23 12:01:28.5112 DEBUG Error sending message: The queue does not exist or you do not have sufficient permissions to perform the operation.

2013-01-23 14:57:25.2837 DEBUG in PushDevice.  UDID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, MAGIC: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, TOKEN:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

2013-01-23 14:57:25.3149 DEBUG Exception getting messagequeuepath: Object reference not set to an instance of an object.

2013-01-23 14:57:25.3149 DEBUG Assuming .\Private$\APNSQueue

2013-01-23 14:57:25.3149 DEBUG Creating message queue access

2013-01-23 14:57:25.3149 DEBUG Exception getting messagequeuepath: Object reference not set to an instance of an object.

2013-01-23 14:57:25.3149 DEBUG Assuming .\Private$\APNSQueue


Environment



SMM-SCCM 7.2 SP1


Cause



- MSMQ athena queues seems to be corrupted.


Solution



Delete the queues (Athenaapns) and (AthenaC2DM) and recreate them manually, then add "NETOWRK SERVICE" full permission on both.




Article URL http://www.symantec.com/docs/TECH202007


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