Device commands (APN / GCM) fail

Article:TECH202007

Created: 2013-01-24

Updated: 2013-01-24

Article URL http://www.symantec.com/docs/TECH202007

Article Type
Technical Solution

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Problem

Sending Mobile command APN or GCM fail to be sent.

Error

2013-01-23 12:01:28.5112 DEBUG Sending message

2013-01-23 12:01:28.5112 DEBUG Error sending message: The queue does not exist or you do not have sufficient permissions to perform the operation.

2013-01-23 14:57:25.2837 DEBUG in PushDevice. UDID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx, MAGIC: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx, TOKEN:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

2013-01-23 14:57:25.3149 DEBUG Exception getting messagequeuepath: Object reference not set to an instance of an object.

2013-01-23 14:57:25.3149 DEBUG Assuming .\Private$\APNSQueue

2013-01-23 14:57:25.3149 DEBUG Creating message queue access

2013-01-23 14:57:25.3149 DEBUG Exception getting messagequeuepath: Object reference not set to an instance of an object.

2013-01-23 14:57:25.3149 DEBUG Assuming .\Private$\APNSQueue

Environment

SMM-SCCM 7.2 SP1

Cause

- MSMQ athena queues seems to be corrupted.

Solution

Delete the queues (Athenaapns) and (AthenaC2DM) and recreate them manually, then add "NETOWRK SERVICE" full permission on both.