Backup Exec System Recovery \ Symantec System Recovery Management solution (BESR MS \ SSR MS) console cannot view policies. Error: Failed to construct Database

Article:TECH202014  |  Created: 2013-01-24  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH202014
Article Type
Technical Solution


Issue



When attempting to view the policies pane of BESR MS \ SSR MS, it shows no (blank) information. 


Error



A review of the logs show these errors:

 

 

Date: 11/30/20xx 9:57:06 AM 
Tick Count: 532347046 
Host Name: xxxxxxxx
Process: w3wp (696) 
Thread ID: 301 
Module: w3wp.exe 
Source: Altiris.NS.Security.SecurityContextManager.SetContextData 
Description: Failed to get account resource for sid:S-1-5-21-1454524209-1263739897-10498456-372318. Will use current windows user. Error:Altiris.NS.Exceptions.DatabaseNotReadyException: Failed to construct DatabaseContext object. Connection to database failed. ---> Altiris.NS.Exceptions.AeXException: Failed to open database connection. Current user is PPGNA\AltirisAdmin. Error: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. ---> System.Data.SqlClient.SqlException: Login failed for user 'NT AUTHORITY’ 

 

Priority:
Date: 11/30/20XX 9:57:06 AM 
Tick Count: 532347140 
Host Name: XXXXXXXX
Process: w3wp (696) 
Thread ID: 301 
Module: w3wp.exe 
Source: Symantec.BackupSln.Silverlight.Web.SilverlightService.GetUserPerfencesData 
Description: Exception in GetUserPreferenceData(). Exception Message:Failed to construct DatabaseContext object. Connection to database failed. 

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=Unknown&language=en&module=+z0h796GVdX5riB7F8KV2vrByEIKud0nz6nnu3KtTYxipGsG/eFtZKcBKwTNMgbW&error=
-520902043&build=**CEDUrlEnd**

 


Cause



The user is attempting to access the console remotely using an account that doesn't have rights to the SSR database. 

 


Solution



 

Ensure that the user has full access rights. When logging into the console, try using fully qualified domain name (FQDN) of the server rther than IP address of Netbios name alone. If prompts for proper credentials begin to appear, this is often a symptom that there is a rights issue. This can be common on a multi-domain environment.


Supplemental Materials

ValueV-281-1212-18
Description

Error E4BC0012: An interaction with the catalog's database layer failed unexpectedly.



Legacy ID



295503


Article URL http://www.symantec.com/docs/TECH202014


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