VMware Differential backup fails with 0xe0009585 - Unable to open a disk of the virtual machine when backup is targeted to a Backup Exec Deduplication folder

Article:TECH202017  |  Created: 2013-01-24  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/TECH202017
Article Type
Technical Solution


Issue



VMware Differential backup fails with 0xe0009585 - Unable to open a disk of the virtual machine when backup is targeted to a Backup Exec Deduplication folder.  This can also apply to Incremental Jobs. The Verify Stage of the backup will report that the VMDK being backed up is corrupt.   


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

Value3062400
Description

AVVI: 0xe0009585 - Unable to open a disk of the virtual machine. When Differential is targeted to a PDDE folder.




Article URL http://www.symantec.com/docs/TECH202017


Terms of use for this information are found in Legal Notices