How to re-enroll a Symantec Mobile Encryption for iOS device to a Symantec Encryption Management server
| Article:TECH202026 | | | Created: 2013-01-25 | | | Updated: 2013-01-25 | | | Article URL http://www.symantec.com/docs/TECH202026 |
Problem
You may need to re-enroll the Mobile Encryption device because it received a bad policy setting or it's not updating policy settings like it should.
Environment
Symantec Mobile Encryption for iOS
Symantec Encryption Management Server
iOS 5 or iOS 6
Solution
The following text was taken from the Symantec Mobile Encryption for iOS Users's Guide, Chapter 2:
Re-enrolling to a Symantec Encryption Management Server
To change your server settings, you can "reset" the account settings by re-enrolling. Use this option if you need to change the Symantec Encryption Management Server connection information.
Tip: You will need to re-enter the account settings. Be sure you have this information (server IP address, your user name, password, and so on) before you begin.
1 Open Symantec Mobile Encryption for iOS.
2 Tap Settings.
3 Tap Account.
4 Tap Reset Account Settings.
2 Tap Settings.
3 Tap Account.
4 Tap Reset Account Settings.
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Article URL http://www.symantec.com/docs/TECH202026
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