Windows XP Shadow Copy Components and System State backups fail with status codes 69 and 50.

Article:TECH202053  |  Created: 2013-01-25  |  Updated: 2013-01-25  |  Article URL http://www.symantec.com/docs/TECH202053
Article Type
Technical Solution


Environment

Issue



When using the ALL_LOCAL_DRIVES, Shadow Copy Components:\, or System State:\ directives to back up XP clients, the jobs exit with status 69 (invalid filelist specification), and then ultimately with status 50 (client process aborted).


Error



In the job details, this is an example of what would be seen:

 

01/15/2013 13:33:14 - begin writing 

01/15/2013 13:34:11 - Info bpbkar (pid=296) change journal NOT enabled for <C:\> 

01/15/2013 13:34:56 - Warning bpbrm (pid=11852) from client <CLIENT>: WRN - can't open file: C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Temp\usgthrsvc\Perflib_Perfdata_a00.dat (WIN32 32: The process cannot access the file because it is being used by another process. ) 

01/15/2013 14:03:03 - Error bpbrm (pid=11852) from client <CLIENT>: ERR - Unable to backup System State or Shadow Copy. Please check the state of VSS and associated Writers.INF - EXIT STATUS 69: invalid filelist specification 

01/15/2013 14:03:03 - Info bptm (pid=11859) waited for full buffer 23227 times, delayed 115526 times 

01/15/2013 14:03:03 - Critical bpbrm (pid=11852) unexpected termination of client <CLIENT> 

01/15/2013 14:03:09 - Error bptm (pid=11859) media manager terminated by parent process 

01/15/2013 14:03:09 - Error bpbrm (pid=11852) could not send server status message 

01/15/2013 14:03:30 - Info bpbkar (pid=296) done. status: 50: client process aborted 

01/15/2013 14:03:30 - end writing; write time: 0:30:16 

client process aborted (50)

 


Environment



This is specifically seen on Windows XP Professional SP2 systems with NetBackup 7.0 client software or higher. 


Cause



When Windows XP was released, the Volume Shadowcopy Service (VSS) was not part of the base install and was added for Service Pack 2. NetBackup 6.x came with the Veritas Snapshot Provider (VSP) which was a way to do open file backups on Windows 2000, XP, and early versions of 2003. VSP was discontinued for NetBackup version 7.0 and higher and cannot be installed separately as 7.0 utilizes VSS for open file backups. 


Solution



To back up Windows XP clients, install the NetBackup 6.5 client software which comes with VSP built in. It's highly recommended to apply the 6.5.6 patch as soon as possible as to have the most complete and reliable version installed that is available. Once that is done, on the master server, go to Host Properties >> Master Servers >> Client Attributes >> Add and add the client's hostname to the list as shown below.

Then select the client and on the right, select "Use the Veritas Snapshot Provider (VSP)" option as shown. The other options should be checked by default.

Select OK and then configure the backup policy for the client. You can now use the ALL_LOCAL_DRIVES, Shadow Copy Components:\, and the System States:\ directives to do open file backups.




Article URL http://www.symantec.com/docs/TECH202053


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