Error 503: Service is not available when launching the CCS_Web home page

Article:TECH202078  |  Created: 2013-01-25  |  Updated: 2013-01-26  |  Article URL http://www.symantec.com/docs/TECH202078
Article Type
Technical Solution


Issue



Error 503: Service is not available when launching the CCS_Web home page


Error



Error 503: Service is not available

Application Event :

The identity of application pool CCS_WebAppPool is invalid. The user name or password that is specified for the identity may be incorrect, or the user may not have batch logon rights. If the identity is not corrected, the application pool will be disabled when the application pool receives its first request. If batch logon rights are causing the problem, the identity in the IIS configuration store must be changed after rights have been granted before Windows Process Activation Service (WAS) can retry the logon. If the identity remains invalid after the first request for the application pool is processed, the application pool will be disabled. The data field contains the error number.


Cause



Incorrect username or password configured for CCS_Web application pool.


Solution



Check the identity of the CCS_Web Application pool. To reset the identity, follow these steps:

IIS 6.0

  1. Open the IIS Management Console (INETMGR.MSC).
  2. In IIS Manager, expand the local computer, expand Application Pools, right-click the CCS_Web application pool, and then click Properties.
  3. Click the Identity tab, and click Configurable.
  4. In the User name and Password boxes, type the user name and password of the account under which you want the worker process to operate. (This account shouldd be a part of the IIS_WPG group)
  5. Restart the Application Pool and launch the CCS_Web portal again

IIS 7.x

  1. Open the IIS Management Console (INETMGR.MSC).
  2. Open the Application Pools node underneath the machine node. Select the CCS_Web Application Pool
  3. Right click the Application Pool and select "Advanced Settings..."
  4. Select the "Identity" list item and click the ellipsis (the button with the three dots).
  5. Select the Custom account option and click Set to open the Set Credentials dialog box.
  6. Type the custom account name in the User name text box, type a password in the Password text box, retype the password in the Confirm password text box,
  7. Click OK and restart the Application Pool
  8. Launch the CCS_Web portal again.



Article URL http://www.symantec.com/docs/TECH202078


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