"License adding error" when trying to apply a license

Article:TECH202080

Created: 2013-01-25

Updated: 2013-04-29

Article URL http://www.symantec.com/docs/TECH202080

Article Type
Technical Solution

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Problem

When attempting to apply a license to an on-premise Symantec App Center, the following error occurs.

Error

User interface:

License adding error

Server returned error: General error

appstore.log:

timestamp=2013-01-24 22:08:25.664,logname=aclog,level=ERROR,module=licwrapper,function=AddLicense,line=267,
tenant=[tenant_name],username=[user_name],sessionid=eaea202795b569b991d0d0bb5a2b6f16,
url=/appstore/webapi2/license/save,msgid=,Licensing error (SLICWrapper.AddLicense) code=1, err=General error

timestamp=2013-01-24 22:08:25.664,logname=aclog,level=ERROR,module=licensing,function=__AddLicenseInternal,line=484,
tenant=[tenant_name],username=[user_name],sessionid=eaea202795b569b991d0d0bb5a2b6f16,
url=/appstore/webapi2/license/save,
msgid=,__AddLicenseInternal(serial_number=[serial_number]) failed for tenant=[tenant_name], err=1 (General error)

Environment

Symantec App Center 4.x

Cause

This error may occur if DNS is not configured properly on the server, or internet access is not available.

Solution

When a license is installed in App Center, it must communicate with the Symantec Licensing servers to register the serial number. Ensure internet access is available for the server, and that DNS is functioning properly.

Click the link below to view a video about Licensing your Symantec App Center.

http://www.symantec.com/tv/community/details.jsp?vid=2330399722001

Supplemental Materials

Source	ETrack
Value	3064000
Description	Generic error when adding license if Symantec licensing servers are unavailable