Duplicate of a full VMware backup fails with 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted

Article:TECH202082  |  Created: 2013-01-25  |  Updated: 2013-01-25  |  Article URL http://www.symantec.com/docs/TECH202082
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Article Type
Technical Solution


Issue



Duplicate of a full VMware backup fails with 0xe0009444 - The requested source duplicate backup sets catalog record could not be found.  Perhaps the media containing the source backup sets was previously deleted.  This only occurs if the full duplicate backup is run after an incremental backup has been performed.  If the duplicate job is performed prior to the incremental the job is successful.  This issue is seen when the duplicate job is targeted to disk or tape. 


Solution



Workaround:
Run the Duplicate of the Full backup prior to running the first incremental.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 

Supplemental Materials

ValueV-79-57344-37956

SourceETrack
Value3064005
Description

AVVI: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.



Article URL http://www.symantec.com/docs/TECH202082


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