bkupexec crashes on clr.dll when clicking restore button in BE 2012

Article:TECH202091

Created: 2013-01-25

Updated: 2013-02-01

Article URL http://www.symantec.com/docs/TECH202091

Article Type
Technical Solution

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Problem

Clicking restore crashes the UI

Error

Log Name:      Application
Source:        Application Error
Date:          2013-01-31 6:56:45 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      N/A
Description:
Faulting application name: BackupExec.exe, version: 14.0.1798.105, time stamp: 0x4fa3e005
Faulting module name: clr.dll, version: 4.0.30319.296, time stamp: 0x50483916
Exception code: 0xc00000fd
Fault offset: 0x0000000000036824
Faulting process id: 0x147c
Faulting application start time: 0x01cdffc31ae9b3f9
Faulting application path: C:\Program Files\Symantec\Backup Exec\BackupExec.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 6dd861ad-6bb6-11e2-88c5-00256439378c

Cause

If the servers region settings are English(Canada) and the short date formt is yyyy/MM/dd it will Cause the UI to crash in CLR.dll when clicking the restore button

Solution

Install the remote admin console on a seperate computer and access the media server remotely

-or-

Change the short date format to dd/MM/yyyy

Supplemental Materials

Source	ETrack
Value	2931236