Backup Exec 2012 Console (Bkupexec.exe) crashes on clr.dll when clicking restore button

Article:TECH202091  |  Created: 2013-01-25  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH202091
Article Type
Technical Solution

Product(s)

Issue



Clicking the Restore button in the Backup Exec 2012 console may cause the console to crash.

 


Error



Application Log Error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:
Faulting application name: BackupExec.exe, version: 14.0.1798.105, time stamp: 0x4fa3e005
Faulting module name: clr.dll, version: 4.0.30319.296, time stamp: 0x50483916
Exception code: 0xc00000fd
Fault offset: 0x0000000000036824
Faulting process id: 0x147c
Faulting application start time: 0x01cdffc31ae9b3f9
Faulting application path: C:\Program Files\Symantec\Backup Exec\BackupExec.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 6dd861ad-6bb6-11e2-88c5-00256439378c


 


Cause



If the Backup Exec servers region settings are English(Canada) and the short date format is yyyy/MM/dd it will cause the UI to crash in CLR.dll when clicking the restore button.

 

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the

Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 


Supplemental Materials

SourceETrack
Value2931236



Article URL http://www.symantec.com/docs/TECH202091


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