Mail messages are malformed when retrieved using Mobile Search if they exceed the maximum setting of PageContentSize

Article:TECH202222  |  Created: 2013-01-30  |  Updated: 2013-02-28  |  Article URL http://www.symantec.com/docs/TECH202222
Article Type
Technical Solution


Issue



Mail messages are malformed when retrieved using Mobile Search if they exceed the maximum setting of PageContentSize (refer to the documentation 'Setting_up_Exchange_Server_Archiving.pdf' for more information on this setting).

However the messages look fine when retrieved via Browser Search or their shortcut in Outlook.

 


Solution



This is fixed in Cumulative Hotfix 1 for EV 10.0.3.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Supplemental Materials

SourceETrack
Value3053211
Description

Mail messages are malformed when retrieved using Mobile Search if they exceed the max setting of PageContentSize



Article URL http://www.symantec.com/docs/TECH202222


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