Discovery Accelerator (DA) Exports for Domino hang with"Notes error: (2608) Network package has not been initialized"

Article:TECH202229  |  Created: 2013-01-30  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/TECH202229
Article Type
Technical Solution


Issue



When performing high numbers of large (DA) exports the process may hang. Rebooting the (DA) server will allow the export jobs to continue. This issue is random with the only pattern of behavior being that the export jobs are usually large in number with a large amount of data being exported.


Error



Type : Warning
Date : 11/12/2012
Time : 10:46:56 AM
Event : 40967
Source : Enterprise Vault
Category : None
User : N/A
Computer : DA03.Symantec.local
Description:
148 - Restarting failed process.

The process has failed abnormally and will be restarted automatically.



Type : Error
Date : 11/12/2012
Time : 10:32:29 AM
Event : 7182
Source : Enterprise Vault
Category : None
User : N/A
Computer : DA03.Symantec.local
Description:
Index Search failed: The object exporter specified was not found.  (0x80070776)
Index:
Internal reference: SRCI


Type : Error
Date : 11/12/2012
Time : 10:32:29 AM
Event : 7231
Source : Enterprise Vault
Category : None
User : N/A
Computer : DA03.Symantec.local
Description:
A COM error occurred.
The object exporter specified was not found.  (0x80070776)
Internal reference: CRSS GetIndexServer

 

A dtrace of the 'AcceleratorService' will show the following:

(AcceleratorService) <6348> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF} (Entry)
(AcceleratorService) <6348> EV:M KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF - creating NSF [X:\Export02\export02.nsf] with title [Export02] from template [D:\Program Files (x86)\Enterprise Vault Business Accelerator\Production\accelexp.ntf]
(AcceleratorService) <6348> EV:M KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF - Notes error: (2608) Network package has not been initialized
(AcceleratorService) <6348> EV:L {KVS::EnterpriseVault::LotusDomino::NSFManager::CreateNSF} (Exit)
 

 


Environment



Enterprise Vault 9.0 SP3


Cause



A hung notes.api session is suspected to be the root cause of this issue.


Solution



Workaround:

1) Rebooting the (DA) server will release all notes sessions and allow the export to complete.

2) Refer to the following link to run 'NSD -Kill' https://www-304.ibm.com/support/docview.wss?uid=swg21440093

3) Additionally, a utility such as 'Kill Notes.exe' can be downloaded from the internet.

 

What steps to perform if this issue is verified by Event ID's and dtrace analysis:

1) Once an export hangs start a dtrace of AcceleratorService using dtrace filters as per http://www.symantec.com/docs/TECH163622 .

     Filter on the following terms: 'creating NSF' & 'Notes error:' 
     Run the dtrace until the next hang. 
     Then use 'kill notes.exe' to restart the export and gather another dtrace with the same filters.


2)  Open up a support case and submit the full accelerator dtrace, event logs, and filtered dtrace for review.
 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

 


Supplemental Materials

SourceETrack
Value3000154
Description

"Notes error: (2608) Network package has not been initialized" occurs when performing an export operation




Article URL http://www.symantec.com/docs/TECH202229


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