Competitive uninstaller doesn't remove ESET NOD32

Article:TECH202271

Created: 2013-01-31

Updated: 2013-02-01

Article URL http://www.symantec.com/docs/TECH202271

Article Type
Technical Solution

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Problem

When we push SEP Client from SEPM with enable "Remove Competitive Product" .SEP installs just fine on machine, but it fails to remove the ESET NOD 32 Antivirus.

Error

In the AppRemoval log you will see:-

rd Party Application Removal Begin
Initializing 3-PAR object
Initialization completed successfully
Detection process beginning
Detection process completed successfully
Applications currently installed that are Symantec supported:
NONE
Applications currently installed that are NOT Symantec supported:
NONE
Applications currently installed for which removal is not supported:
Vendor: Intel Corporation Product: Intel(R) Identity Protection Technology
1.2.22.0 Version: 1.2.22.0
Vendor: ESET, spol. s r.o. Product: ESET Endpoint Security Version: 5.0.2126.0
Vendor: Microsoft Corp. Product: Microsoft Windows Firewall Version: 7
Vendor: Microsoft Corp. Product: Windows Defender Version: 6.1.7600.16385
Vendor: Microsoft Corp. Product: Internet Explorer Version: 9.0.8112.16421
Applications successfully removed:
NONE
Applications successfully removed that require a reboot:
NONE
Applications for which removal was not attempted:
Vendor: Intel Corporation Product: Intel(R) Identity Protection Technology
1.2.22.0 Version: 1.2.22.0
Vendor: ESET, spol. s r.o. Product: ESET Endpoint Security Version: 5.0.2126.0
Vendor: Microsoft Corp. Product: Microsoft Windows Firewall Version: 7
Vendor: Microsoft Corp. Product: Windows Defender Version: 6.1.7600.16385
Vendor: Microsoft Corp. Product: Internet Explorer Version: 9.0.8112.16421
Applications that failed to be removed:
NONE
3rd Party Application Removal End

Environment

SEP Version: 12.1.2.2015
Affected OS and Service Pack Windows 7 Pro Sp1
32 or 64 bit OS? 64-bit

Cause

ESET Endpoint Security is not supported.

Solution

We support uninstall of "ESET NOD32" (their AV product for home users), and it appears that "ESET Endpoint Security" (for Enterprise customers) is installed on the machine which is not listed in the supported.ini file, so it is not currently supported.

Supplemental Materials

Source	ETrack
Value	3069356