Active running jobs will terminate once the local time/date passes into the excluded day.

Article:TECH202286

Created: 2013-01-31

Updated: 2013-02-01

Article URL http://www.symantec.com/docs/TECH202286

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Article Type
Technical Solution

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Problem

If a backup job spans to next day and if exclude date is set for the next day then, when the current day hits midnight the backup job is terminated, and it goes to a failed status.

Error

When the job gets terminated at midnight following error is recorded in the Job log:

Completed status: Canceled, timed out

The job was automatically canceled because it exceeded the job's maximum configured run time.

Errors

Click an error below to locate it in the job log

Backup- SERVERNAME\C:
V-79-57344-33861 - The media operation was terminated by the user.

Environment

BE 2012

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

Source	ETrack
Value	2800903
Description	When an excludes date is added any active running jobs will terminate once the local time/date passes into the excluded day.

Source	UMI
Value	V-79-57344-33861
Description	The media operation was terminated by the user.