App GRT (Granular Recovery Technology) restore of SharePoint data from tape fails with "Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer. "

Article:TECH202313  |  Created: 2013-01-31  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH202313
Article Type
Technical Solution


Issue



App GRT (Granular Recovery Technology) restore of SharePoint data from tape fails with "Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer. "


Error



Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer. Ensure that a Backup Exec agent is installed and running on the remote computer. If a Backup Exec agent is installed, ensure that it is the correct version.

 

SGMON log shows the following error:

 

BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.924 [ndmp\ndmpcomm]      - ndmpConnectEx: All attempts to connect to 'SharePoint - 80' failed
BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.924 [ndmp\ndmpcomm]      - ndmpConnectEx: failed to connect to 'SharePoint - 80'
BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.924 [loops]              - NDMPAgentConnector::Connect: ndmpConnectEx() failed on server SharePoint - 80, port: 0.
BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.924 [loops]              - NDMPAgentConnector::HandleConnectionError: ndmpConnect failed: Could not connect to the Remote Agent on the target machine SharePoint - 80. Probably Remote Agent is not installed on the target system or is not up and running.
BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.925 [loops]              - IsLocalAgent:beclass::BEConvertServerNamePlus returned error: 87
BENGINE:  [02/01/13 11:52:50] [4556]     2013-02-01T11:52:49.925 [loops]              - NDMPRAHostRestoreEngine::ConnectToDataServer() failed. Error = 0xE0000F04.
 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value3071006
Description

AVVI: SharePoint VM APP GRT restore from tape fails with "The Backup Exec server could not connect to the remote computer"


SourceError Code
Value0xe0000f04
Description

Final error: 0xe0000f04 - The Backup Exec server could not connect to the remote computer. Ensure that a Backup Exec agent is installed and running on the remote computer. If a Backup Exec agent is installed, ensure that it is the correct version.




Article URL http://www.symantec.com/docs/TECH202313


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