New Partition wizard cannot enumerate additional Windows partitions

Article:TECH202390  |  Created: 2013-02-04  |  Updated: 2013-04-24  |  Article URL http://www.symantec.com/docs/TECH202390
Article Type
Technical Solution

Product(s)

Problem



The New Partition wizard can only enumerate the first Windows partition, in mounted LUN volumes with multiple partitions.

 


Environment



Enterprise Vault (EV) installed as a clustered application in a Microsoft Failover Cluster using iSCSI or SAS mounted LUNs as shared storage

EV 9.0.x & EV 10.0.x

Windows 2008 Server

 


Cause



Enterprise Vault implements Microsoft Cluster API calls via ClusterResourceControl.

The query issued by the wizard results in an incorrect interpretation of the drive letter for the mounted partitions to be enumerated.

 


Solution



This issue is resolved in the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 4 Release
http://www.symantec.com/docs/TECH204589


Enterprise Vault 10.x
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product.  There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see http://www.symantec.com/

Workaround

The iSCSI mounted volumes should contain a single Windows partition.

 


Supplemental Materials

SourceETrack
Value3068474
Description

New Partition wizard cannot enumerate additional volumes



Article URL http://www.symantec.com/docs/TECH202390


Terms of use for this information are found in Legal Notices