Backup Exec 2010 R3: AVVI restore from a differential backup set of a virtual machine fails with error - Failed to mount one or more virtual disk images
| Article:TECH202405 | | | Created: 2013-02-04 | | | Updated: 2013-03-11 | | | Article URL http://www.symantec.com/docs/TECH202405 |
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Problem
When attempting to restore GRT data from a differential backup of a virtual machine, the restore may fail with the error below.
Error
Job Log error: V-79-57344-38721 - Failed to mount one or more virtual disk images:
Debug Log Error:
[fsys\shared] - VDDK-Log: DiskLibProvider_GetDisk: Open successful - index 0.
[fsys\shared] - VDDK-Log: Partition:Invalid sector magic number.
[fsys\shared] - VDDK-Log: Disk number 1 has been skipped because of errors while reading partition table
[fsys\shared] - VDDK-Log: Partition:Invalid sector magic number.
[fsys\shared] - VDDK-Log: Disk number 1 has been skipped because of errors while reading dynamic disks header or LDM database is corrupted
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Value | 3073740 |
| Description | AVVI: GRT restore fails with VDDK-Log: Partition:Invalid sector magic number. |
| Source | UMI |
| Value | V-79-57344-38721 |
| Description | Failed to mount one or more virtual disk images |
Article URL http://www.symantec.com/docs/TECH202405
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