Unable to restore files from backup set if there are two folders with the same name at the same directory level.
| Article:TECH202440 | | | Created: 2013-02-05 | | | Updated: 2013-02-05 | | | Article URL http://www.symantec.com/docs/TECH202440 |
Problem
Example:
A directoy /Folder has two subfolders in it called TEST and test.
Both the above mentioned folder names are same but they are different for the operating system due to the case they are created in. Backing up /Folder directory will work fine but restore of files from the same name folder will not work.
Environment
This issue can occur with backup sets of Operating System that allow two same name folders to be created at the same directory level.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2781812 |
| Description | In an OS that does not ignore case, if two dirs at the same level are named the same, some of the files may not be restorable. |
Article URL http://www.symantec.com/docs/TECH202440
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