Liveupdate fails when launched from Backup Exec console if the Windows login account does not have administrator rights

Article:TECH202443  |  Created: 2013-02-05  |  Updated: 2013-02-05  |  Article URL http://www.symantec.com/docs/TECH202443
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Technical Solution

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Problem



 When Windows account used to login into the server does not have Admin rights and if Live Updates is run from Backup Exec Admin console then following warning message occurs:


Error



 "You must have administrator privileges to run BEUpdateOps. Please log on to an administrator account and re-run BEUpdate"


Solution



Workaround:

Use account which has Administrator rights to login into the Media server.

 Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value2823761
Description

 LU: Liveupdate is failing if the login account does not have administrator rights


Article URL http://www.symantec.com/docs/TECH202443


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