Backup Exec installation fails with the error "Error 1606. Could not access network location \IDR\Data"

Article:TECH202447  |  Created: 2013-02-05  |  Updated: 2014-03-25  |  Article URL http://www.symantec.com/docs/TECH202447
Article Type
Technical Solution


Issue



 Installation of Backup Exec fails with the following error:


Error



"BE setup fails with Error 1606. Could not access network location \IDR\Data"


Cause



This is caused by legacy Backup Exec MSI's still registered on the system but with no other Backup Exec configuration on the system (No BE registry keys, services or files). No BE configuration on the system tricks BE setup into a clean install while the MSI executes in upgrade mode since it finds a legacy BE MSI on the system. Upgrade logic is then triggered gives the 1606 error.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2863241
Description

 BE setup fails with Error 1606. Could not access network location \IDR\Data.




Article URL http://www.symantec.com/docs/TECH202447


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