Optimized Duplication job fails during verify with error "Storage device 'Mediaserver-Dedup:x' reported an error on a request to read data from media"

Article:TECH202454  |  Created: 2013-02-05  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH202454
Article Type
Technical Solution


Issue



Optimized Duplication job fails during verify with error "Storage device 'Mediaserver-Dedup:x' reported an error on a request to read data from media"


Error



0x17V-79-57344-34028 - A backup storage read/write error has occurred.

"Storage device 'Mediaserver-Dedup:x' reported an error on a request to read data from media"

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning properly.  Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem.  You may also want to check any vendor specific documentation for troubleshooting recommendations.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)

 

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

 

 


Supplemental Materials

SourceUMI
Value0x17V-79-57344-34028
Description

A backup storage read/write error has occurred.


SourceETrack
Value3026731
Description

Verify job fails with read error after "exterminate duplicate" seen in adamm.log


SourceETrack
Value3026735
Description

Verify job fails with read error after "exterminate duplicate" seen in adamm.log




Article URL http://www.symantec.com/docs/TECH202454


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