Unable to back up CIFS shares despite NDMP being disabled on the NetApp filer

Article:TECH202458  |  Created: 2013-02-05  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH202458
Article Type
Technical Solution


Backup of NetApp filer via CIFS share fails with the following error:


Job log shows the following error:

Error during browse of IP of NETAPP FILER
Unable to connect to server.

Beremote debug logs shows the following:

[8400] 2012-09-06T14:00:43.709 [dsss\rpc]           - 
RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: DOMAIN\USERNAME
[8400] 2012-09-06T14:00:43.714 [ndmp\ndmpcomm]      - Could not resolve 
the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
[8400] 2012-09-06T14:00:43.714 [ndmp\ndmpcomm]      - ndmpConnectEx: Querying 
the neighbour advertisement cache to discover information 
on 'NetApp servername' ...
[8400] 2012-09-06T14:00:43.715 [ndmp\ndmpcomm]      - ndmpConnectEx : Control 
Connection information: A connection was established between end-points and
[8400] 2012-09-06T14:00:43.718 [ndmp\ndmpclient]    - NDMP version 4 connection 
REFUSED Connection refused
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ndmp_readit: Caught 
message on closed connection. Socket 0x1c08 len 0x0
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 
0 :
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ERROR: ndmpcSendRequest-
>connection error
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ERROR: ndmpSendRequest 


Backup Exec 2012

NetApp Filer name: FAS-2240-2
OS version: NETApp release version 8.1 (7-mode)


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)

Supplemental Materials


 AWS: Unable to back up CIFS shares despite NDMP being disabled on the NetApp filer

Article URL http://www.symantec.com/docs/TECH202458

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