Unable to back up CIFS shares despite NDMP being disabled on the NetApp filer

Article:TECH202458  |  Created: 2013-02-05  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH202458
Article Type
Technical Solution


Issue



Backup of NetApp filer via CIFS share fails with the following error:


Error



Job log shows the following error:

Error during browse of IP of NETAPP FILER
Unable to connect to server.

Beremote debug logs shows the following:

[8400] 2012-09-06T14:00:43.709 [dsss\rpc]           - 
RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: DOMAIN\USERNAME
[8400] 2012-09-06T14:00:43.714 [ndmp\ndmpcomm]      - Could not resolve 
the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
[8400] 2012-09-06T14:00:43.714 [ndmp\ndmpcomm]      - ndmpConnectEx: Querying 
the neighbour advertisement cache to discover information 
on 'NetApp servername' ...
[8400] 2012-09-06T14:00:43.715 [ndmp\ndmpcomm]      - ndmpConnectEx : Control 
Connection information: A connection was established between end-points 
10.236.255.113:58454 and 10.10.12.148:10000.
[8400] 2012-09-06T14:00:43.718 [ndmp\ndmpclient]    - NDMP version 4 connection 
REFUSED Connection refused
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ndmp_readit: Caught 
message on closed connection. Socket 0x1c08 len 0x0
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ndmp_readit: ErrorCode :: 
0 :
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ERROR: ndmpcSendRequest-
>connection error
[8400] 2012-09-06T14:00:43.719 [ndmp\ndmpcomm]      - ERROR: ndmpSendRequest 
failed:

Environment



Backup Exec 2012

NetApp Filer name: FAS-2240-2
OS version: NETApp release version 8.1 (7-mode)

Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2936393
Description

 AWS: Unable to back up CIFS shares despite NDMP being disabled on the NetApp filer




Article URL http://www.symantec.com/docs/TECH202458


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