Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters"

Article:TECH202463  |  Created: 2013-02-05  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH202463
Article Type
Technical Solution

Product(s)

Issue



From DWA/iNotes users are unable to properly reply or forward with attachments email items containing CJK (chinese, japanese, korean) characters; the attachments are stripped out from the newly created email.

This issue occurs only with MIME type items.


Error



The wrong behaviour is shown in the following pictures: 

- User tries to forward with attachment an archived item with a chinese attachment

Picture 1

- In the newly created item the 'attachment' has disappeared

Picture 2


Environment



The above issue occurs operating only from iNotes and only when the forwarded / replied items with attachment are 'MIME'

Workaround:
At the moment the unique workaround is to restore the archived items before forwarding or replying with attachment (using the menu option Enteprise Vault Restore)


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Supplemental Materials

SourceETrack
Value3049866
Description

from DWA/iNotes attachments of archived emails with CJK characters are stripped if forwarded or replied with attachments


SourceETrack
Value3069989
Description

from DWA/iNotes attachments of archived emails with CJK characters are stripped if forwarded or replied with attachments



Article URL http://www.symantec.com/docs/TECH202463


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